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Systema Software selected by Merchants Bonding Company

IBR Staff Writer Published 01 June 2016

Systema Software, a leading provider of claims administration software and services to the insurance industry, today announced that Merchants Bonding Company has selected SIMS Claims to administer its surety bond claims.

Headquartered in West Des Moines, Iowa, Merchants Bonding Company is a fourth generation mutual company founded in 1933. It operates in all 50 states and is the 14th largest surety writer in the U.S. Merchants has been rated "A" (Excellent) with A.M. Best for 57 consecutive years and provides excellent surety bond underwriting and services to more than 2,500 agents.

Jose Tribuzio, CEO of Systema Software, commented: "We're thrilled to bring a company of Merchants Bonding's caliber on board. The company focuses almost exclusively on surety bonds and has a long heritage of innovation, leveraging technological advances, and providing first-class service to its customers.

"SIMS Claims has the robust features and flexibility to accommodate the company's unique claims-handling needs for the surety market. In addition, our workflow tools are in sync with its paperless processes, and our native web-based platform will enable its claims personnel to work from virtually anywhere."

Steve Dorenkamp, Vice President and Claims Manager at Merchants Bonding Company, added: "We're in a growth phase and needed a claims system that could handle our goals for ongoing expansion. Our IT and claims department researched several claims solutions.

"We selected Systema's SIMS Claims for several reasons. First, it stood out as the highest quality product at the best price point. Its modern look and feel will meet the expectations of today's millennial workforce. Systema has a reputation for building strong relationships with customers and keeping SIMS at the cutting edge.

"We're looking forward to leveraging the system's sophisticated reporting capabilities. In the end, we feel we've invested in more than a software package; we're getting a powerful management system with the capabilities to impact our processes and provide deeper insights for our future success."

Systema Software provides flexible, comprehensive solutions and services to the insurance industry.

SIMS Claims is an innovative, award-winning claims administration system, which is highly praised by clients and well recognized by industry experts as a leading claims solution



Source: Company Press Release