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Etiqa launches new claims approval for motor policyholders in Singapore

Published 09 July 2018

Etiqa Insurance has launched a 30-minute fast Own Damage (OD) claims approval for its motor policyholders in Singapore.

Motor claims approval generally takes approximately 1 to 2 days to process. Etiqa, with its 22 quality authorised workshops, has streamlined the motor claims submission process and greatly reduced their approval time.

Upon receiving the necessary claims and estimated damage documents, repair claims of up to S$5,000 can be approved in just 30 minutes. Motor vehicle owners can expect to get their vehicles back on the road much sooner, minimising inconvenience.

Etiqa Insurance Singapore CEO Sue Chi Kong said: “The motor insurance industry is a very competitive market, and we would like to offer our customers great value beyond a competitive price. By speeding up the approval process, we reduce stress and provide better peace of mind to motor vehicle owners.”

Following their successful launch of the first-ever automated Straight Through Processing (STP) of travel claims with instant payout via PayNow, the progressive insurer is once again revamping the motor insurance scene with their fast 30-minute claims approval.

The innovative insurer and its partners recognise the importance of speed in an increasingly time-deprived society.

Sue said: “Our authorised workshops are cooperative in this initiative and are looking forward to provide a seamless claims experience to our customers.”

Etiqa Insurance is the winner of ‘Insurer Claims Team of the Year’ award at Claims Awards Asia-Pacific 2017 and the ‘Most Innovative Finance Firm — Singapore 2018’ award at the 2018 World Finance Markets Awards.

The leading online insurer believes in their brand promise of humanising insurance and continues to deliver first-in-market digital solutions and services with the aim to improve customers’ lifestyles.

For a limited time only, customers can also enjoy up to 28% savings on private car insurance.

Source: Company Press Release